Whilst we hope you are happy with your purchase should you change your mind or if you are not completely satisfied you can return the item for a full refund within 14 days of the item being recieved. All items must be in a resalable condition and include all packaging, tags and accessories along with the original copy of the receipt. We must have written confirmation of this within 7 days of the goods being delivered.
Please send all returns to:
35-37 High Street
Before sending the product back to us, you must email us within 7 days of receiving the item at firstname.lastname@example.org quoting your name, order number, item description and date of order.
Delivery charges incurred by you for unwanted items cannot be refunded. The returns policy does not affect your statutory rights.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Casepoint.co.uk for a full refund.
If you need to cancel your order for any reason please email us as soon as possible at email@example.com quoting your name, order number, item description and date of order. If however your order has already been processed and dispatched, you will need to return the order to us for a refund and follow the terms as described in the above returns policy.q
We endeavour to ensure the goods in our warehouse are in perfect condition before they are dispatched. In the unlikely event of the items being in an unsatisfactory condition upon arrival or if they develop a manufacturing fault in the future please email us at firstname.lastname@example.org with as much information as you can, as soon as you can.
If the case develops a fault within 30 days of the date of purchase you will be entitled to a refund or exchange free of charge which will include any reasonable postage costs incurred. The case will have to be inspected before a refund or exchange is given. Please allow 3 working days from receipt of the item to be able in inspect and reply.
If the case develops a fault out with the 30 day period please email us at email@example.com for details on how to proceed with the claim. This is necessary as all cases are different and each manufacturer has their own warranty limitations. If you would like more information on differences and limitations on a specific manufacturer’s warranty please email us at the above address or call us during our opening hours on 01467 621729.