General FAQ's
- When Can I Expect My Order To Arrive?
- Do You Deliver Out With UK?
- Do I Need To Be At Home To Sign For It?
- What If I Don't LIke A Piece When It Arrives or Change My Mind?
- Can I Pay By Cheque or Postal Order?
- Which Credit/Debit Cards Do You Accept?
- Do I Need A PayPal Account?
- What Do You Do With Information I Provide?
When Can I Expect My Order To Arrive?
Standard delivery is by Royal Mail Next Day Special Delivery for small items and by a courier company for larger items. If the piece you have ordered is in stock, it will normally be despatched within 2 working days. We will email you a tracking code when the order has been dispatched for the larger items. Any item that maybe out of stock will be despatched as soon as it becomes available within 30 days. Should your order be urgent, we recommend that you contact us first to verify product availability before placing an order. Any guarantees or representations made as to delivery times are estimations and subject to any delays resulting from postal delays or force majeure for which we will not be responsible and be liable for any loss suffered as a result of late delivery or cancellation of your order. Please refer to our Terms of Sale more details.
Are There Places You Are Unable To Deliver Too?
We are currently unable to accept any order with a delivery address out with Europe or to P.O. boxes.
Do I Need To Be Home To Sign For It?
Yes, Royal Mail or the courier require a signature on delivery as confirmation of receipt. If you are not at home, Royal Mail or the courier will leave a calling card instructing you how to collect it from your local delivery office, or alternatively rearrange delivery at a more convenient time or place for you.
What If I Don't Like A Piece When It Arrives or Change My Mind?
We trust that you will be pleased with your purchase, however if you are dissatisfied with an item for any reason, we are happy to help with an exchange or refund. If you wish to do so, you must inform us in writing within 7 working days otherwise it will be deemed that you have accepted the item. All returned items must be received in their original condition within 14 days of the date of delivery. Please refer to our Terms of Sale more details.
What Do I Do If An Item Arrives Damaged?
Our items are well packaged to prevent this but should a package arrive so, please contact us immediately for details on how to return the item back to us for inspection. A replacement will be sent out after the inspection, please allow 5 working days for a replacement to be sent.
Can I Pay By Cheque or Postal Order?
At the moment we are unable to process the payment of orders through our website using cash, cheques or postal orders.
Which Credit/Debit Cards Do You Accept?
At present we accept the following the cards through PayPal: Visa, Mastercard, Visa Electron, Switch and Solo. You do not need to have a registered PayPal account nor need to register with PayPal to make payment.
What Happens With The Information I Provide?
We are committed to customer privacy and security. We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. We do not collect credit/debit card information. Data in relation to credit card payments is processed by PayPal on their secure website. Refer to our privacy policy for more details.
